Privacy Policy

Privacy Policy
Warm Homes Britain

Effective Date: 06/02/25

Warm Homes Britain is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when interacting with our services, website, and programs.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

1.1 Personal Information

Name, address, email address, and phone number
Date of birth and proof of eligibility for funding
Payment details (where applicable)
Identification documents (if required for eligibility verification)

1.2 Technical & Usage Data

IP address, browser type, and operating system
Website usage data (via cookies and analytics tools)
Communication preferences

1.3 Financial & Property Information

Income details (for eligibility assessment)
Property ownership or tenancy status
Energy efficiency details of your property

2. How We Use Your Information

We use your information for the following purposes:

Assess eligibility for eco-funding programs
Process applications and manage funding support
Improve our website and customer service
Send updates and important notices
Ensure compliance with legal and regulatory obligations
Prevent fraud or misuse of our services

3. How We Share Your Information

We may share your information with:

Government agencies and funding bodies for eligibility verification
Partner companies that assist in delivering energy efficiency improvements
Legal authorities if required by law
Third-party service providers (e.g., IT support, payment processors)

We do not sell or rent your personal information to third parties.

4. Data Retention & Security

We retain your data only as long as necessary for the purposes outlined in this policy. We take appropriate security measures to protect against unauthorised access, alteration, or disclosure of your information.